| Cash flows from operational activities | | | |
| Result before tax | | 5 523 | 5 251 |
| Losses/gains due to sale of fixed assets | 5 | -2 | 0 |
| Ordinary depreciations | 5 | 183 | 208 |
| Write-downs of non-current assets | 5 | 0 | 0 |
| Changes in agent receivables | 10 | 11 | 18 |
| Changes in accounts payable to suppliers | | -27 | -41 |
| Difference between pensions rec. as exp. and payments into/out of pension schemes | 16 | 9 | 33 |
| Changes in other accruals | 11 | -44 | 86 |
| Net cash flow from operational activities | | 5 654 | 5 555 |
| Cash flow from investments | | | |
| Revenues from sales of fixed assets | | 2 | 1 |
| Purchases of fixed assets | 5 | -40 | -55 |
| Net cash flow from investments | | -39 | -54 |
| Cash flow from financing activities | | | |
| Transfer of profits to good causes | | -6 116 | -4 945 |
| Net cash flow from financing activities | | -6 116 | -4 945 |
| Net change in cash and cash equivalents | | -502 | 557 |
| Cash reserves and cash equivalents start of period | | 5 456 | 4 899 |
| Cash reserves and cash equivalents at close of period | | 4 954 | 5 456 |